Hi! Members of our forum are complaining. They said that when they try to verify their passwords by Clicking on the "Forgotten password" and supplying the Username and e-mail, they are not receiving the password on their e-mail.

I tested/tried this one to verify if they are correct and yes, the forgotten password is now working.

Please advise.

So is it working or not... you say it's "now working", I guess it's a typo-error.



Ann used to told me that it's not working... Don't just use them. [ http://support.forumgogo.com/thread-1653-2-2.html ]

So I came up with an Idea...

When people forgot their password on my forum, I allow them to start a new account and PM to me. So I can send their temporary password back to that account. After the problem is solved I just delete that account.

Now is the problem, some ppl are very cunning and may use this to steal other's account --

So the better way is that .... I make the ppl who wish to claim the password send me an e-mail from their e-mail they use for applying their account. Just to confirm that they are the owner of the account. No need even to create new account.

This may seems difficult.. But I guess it could help and won't create much problem as not much ppl will forget their password often.


About how to edit password for them --


Regards,
ZAlpha

[ Last edited by  ZAlpha at 2-18-2008 23:45 ]

"So the better way is that .... I make the ppl who wish to claim the password send me an e-mail from their e-mail they use for applying their account. Just to confirm that they are the owner of the account. No need even to create new account.

This may seems difficult.. But I guess it could help and won't create much problem as not much ppl will forget their password often."

This would be the best way I think.

Bt just one question, if they registered their account with an unuseful Email. then what should they do?

give me some advice pls.  

Regards, Ann

In case of "unuseful email" I think the Security Question may help. Encourage our members to use it, then whenever he/she lost pass, just create temp account and PM you with the security answer. That's ok and safe.

Totally agree with lifeforces....

In a case of 'unuseful mail' or 'fake mail', using security question should help solve the case.

But yes, normally most ppl don't set up a security question -- too bad

Regards,
ZAlpha

yes. and i often forgot my security question and answer.  

  another solution: create a security question like this "Your Level 2 Password Is:" then the answer is a various password.
I see lot of people forget their SAnswer just because u think it's not important. By this way may help ur members think it's as important as their pass, some time more.

PS: If these solutions can't solve the problem, then ... tell that mem online for a "cam 2 cam" chat to verify ...

Your Idea's good...

In one way, it did make ppl pay more attention on this "Level 2 Password".

But in another way, if people forget password even when they have one, would you expect them to  even remember the second password too ?


Don't know if this will work, but I won't even think about verify by "cam 2 cam" for sure! lol


Anyway, Ann -- Did the Password Recovey only available for member?  I mean -- Mod and Admin can't use that!

ZAlpha

[ Last edited by  ZAlpha at 2-19-2008 16:26 ]

"Password Recovey " ?  

If means "Password Recovery", all Groups can be Recovery.

First change his PW, then let him login, change the PW by himself.

Erm... I mean this...



It appears when you log-in and press the "Forget Password" Button and fill all the infos...

Sorry for confusion...

Regards,
ZAlpha